| Issue ID | 1442809 |
| Internal NHTSA # | 11065391 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2010 |
| File date | 26/01/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | I was driving my 2010 mercedes e350 sedan at highway speeds, when out of nowhere the sunroof just shatters into pieces. There was no large object that came towards me. I had my screen pulled over, so thankfully most of the glass didn't come in the car. I pulled over to see what happened and called the toll road authority. They summoned an officer to help me. The officer searched the area of the freeway for any object that could have caused this, and found nothing. At closer inspection he and i noticed that glass bowed outward and no major body damage behind the sunroof indicated that no object caused this. I then went to the dealership and told them about this spontaneous shattering only to be told that it's impossible for something like this to happen on its own. I was told perhaps it's a 'pebble' and they would give me a quote to fix this with them. I am convinced that this shattered... In fact exploded (that's how it sounded) by itself and was a defective glass. Please look into this as i am relieved i didn't have my toddler in the back seat with the sunroof screen open for more light, only for it to have shattered and been all over him because of the wind direction! |
| Vehicle Mileage at Failure | 74500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MISSOURI CITY, TX |
| VIN pattern | WDDHF8HB0AAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |